Overview
All items sold through our shop are made to order and fulfilled by our print-on-demand partner. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect sizing, or change of mind.
However, we do offer refunds or replacements for items that arrive damaged, defective, or misprinted.
Requests must be submitted within 30 days of delivery.
Eligibility for Refunds or Replacements
To be eligible, your item must meet one or more of the following conditions:
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Arrived damaged
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Has a manufacturing defect
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Was misprinted or incorrect compared to the original order
The item does not need to be returned unless specifically requested.
Non-returnable items include (but are not limited to):
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Custom or made-to-order products
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Sale items
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Gift cards
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Downloadable or digital products
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Health or personal care items
What Is Not Covered
Refunds or replacements will not be issued for:
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Incorrect size ordered
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Color variation due to screen differences
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Normal wear and tear
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Items ordered incorrectly by the customer
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Items returned more than 30 days after delivery
Please review sizing charts and product details carefully before ordering.
How to Request a Refund or Replacement
To complete your request, please contact us with:
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Your order number
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A brief description of the issue
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Clear photos showing the problem (damage, defect, or misprint)
Email us at: Weston.Family.Music@gmail.com
Do not send your purchase back unless instructed to do so.
Refunds
Once your claim is reviewed and approved:
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A refund or replacement will be issued at no additional cost
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Refunds are processed to the original payment method
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Processing times vary depending on your bank or card provider
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If the issue persists, please email Weston.Family.Music@gmail.com.
Exchanges
We only replace items if they are defective, damaged, or misprinted.
Exchanges for size, color, or preference are not available.
Gifts
If the item was marked as a gift and shipped directly to you, you may receive store credit for an approved claim.
If the order was shipped to the gift giver first, any refund will be issued to the original purchaser.
Shipping Returns
Return shipping is not required for approved claims unless specifically requested.
If a return is requested:
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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We recommend using a trackable shipping method
Need Help?
If you have questions about refunds, replacements, or your order, please contact us at:
📧 Weston.Family.Music@gmail.com